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Kiyolu Support

Last updated: October 28, 2026

We are happy to help. Write to us at yadaumur@gmail.com and tell us your device model, iOS version and Kiyolu version (shown at the bottom of Settings in the App). We usually answer within a few business days.

1. Subscriptions and purchases

Manage or cancel a subscription
Open your device's Settings, tap your name, then Subscriptions, then Kiyolu. Cancelling stops the next renewal; you keep Premium until the end of the period you have already paid for. Deleting the App does not cancel a subscription.

Restore a purchase
On a new device, or after reinstalling the App, open Settings in the App and tap "Restore Purchases" under Terms & Privacy. Use the same Apple Account you used to buy.

Refunds
Purchases are made with Apple, so refunds are handled by Apple. You can request one at https://reportaproblem.apple.com. We cannot issue refunds ourselves.

Lifetime and subscriptions
Buying the one-time Lifetime purchase does not cancel an existing subscription. If you have one, cancel it in Settings so you are not charged again.

2. Your data

Kiyolu has no accounts. Everything you write, including your affirmations, journal and moods, is stored only on your device, so we cannot see, recover or delete it for you. Deleting the App deletes its data from your device. If you back up your iPhone or iPad, your Kiyolu data is included in that backup and moves with it when you set up a new device from the backup.

For anything about your privacy, see our Privacy Policy, or email us.

3. Your wellbeing

Kiyolu is for general wellbeing and is not a substitute for professional medical or mental health care. If you are in crisis or thinking about harming yourself, contact your local emergency number now. In the US you can call or text 988; in the UK and Ireland you can call Samaritans on 116 123; in Türkiye and across the EU you can call 112. To find a crisis line in your country, visit https://findahelpline.com.

If you own rights in a quote or other content shown in Kiyolu and believe it is used incorrectly or without permission, email us. Section 7 of our Terms of Use explains what to include.

Privacy Policy: https://kiyolu.magalar.com/en/privacy/
Terms of Use: https://kiyolu.magalar.com/en/terms/